FAQ & Support


  1. Can you link two VR3’s together so you can play at the same time against each other?

    How and whether they can be linked depends on the game you are playing as they are all different. The majority of games are capable of supporting head to head racing between two systems in some way.

    e.g. GT5 on PS3 can be linked using online racing although this requires both systems to be connected to a broadband internet connection. rFactor on PC can be linked directly together using a network cable and requires no internet connection.

  2. Do you have returns policy?

    If you are unsatisfied with any of our products they can be returned to us at your cost within 14 days of delivery. All products must be returned in their original packaging and in salable condition. Once the goods are returned, the sale price of the goods will be refunded less a 10% re-stocking fee.

  3. Do you ship internationally?

    Yes we can ship to most countries, please contact us with your product requirements and location so we can quote you a delivery price. 

  4. Do your prices include TAX?

    As we ship to multiple countries worldwide prices on this website do not include sales tax as these vary from country to country.

    We can however provide a tax invoice for purchases in Australia and New Zealand upon request.

  5. Do your products come with a warranty?

    Yes all SimRoom Certified products come with a minimum 12 month return to base manufacturers warranty.

  6. How can I contact you?

    We provide a range of contact methods allowing customers to contact us during and outside of working hours. The SimRoom call center currently operates out of New Zealand so our operating hours vary depending on where you are located. The times below provide an idea of when our call center is operating although our dedicated team is often also available outside of these times.

    Contact Methods

    • Live Chat - A live chat button is located at the top right of every page of our website.
    • Email - Send us an email using the form located on the contact us page.
    • Phone - Call us using the phone numbers at the top left of every page of our website.

    Operating Hours

    • United States - 3pm to 11pm Sunday to Thursday (EST).
    • Australia - 6am to 2pm Monday to Friday (EST).

  7. How do I track my order?

    We aim to have tracking details available within 24 hours of your shipment being dispatched. Unfortunately we are currently unable to provide tracking details for shipments within Australia however we can get delivery updates on request.

  8. How long does it take for shipping?

    Our target delivery times are as follows:

    VisionRacer VR3 Parts & Accessories - 7 to 10 working days from receipt of payment.
    Simulator Packages, Motion Systems & Display Devices - 20 to 30 working days from receipt of deposit.

  9. How much is shipping?

    For deliveries within Australia or the USA the shipping price will be shown in the shopping cart during checkout. For all other countries please see - Question 2. Do you ship internationally? 

  10. I don’t have a paypal account, how can I pay with my credit card?

    During the checkout process select PayPal as your payment method. Once you are redirected to the PayPal website select the "Pay with my credit or debit card" option then fill out the forms including your personal and card details.

  11. What is the order process?

    The order process is split into three stages. You will receive an email update once each stage is completed.

    Stage 1 - Order Pending
    We are checking your order details (delivery address, products ordered & shipping cost) to confirm that they are correct and that all of the products are available in your area.

    Stage 2 - Order Processed
    Your products are being packed and shipped.

    Stage 3 - Order Shipped
    Your shipment has been dispatched and your tracking number has been supplied (if available).

    Each stage in this process can take up to 24 hours so please be patient.

  12. What is the SimRoom guarantee?

    We guarantee our products to deliver what we state. If it doesn't we will refund your money less any delivery charges.

    The equipment is designed for Prosumer use. Thats use at home or at your facility for non commercial use in the standard form. If it breaks we fix it, no quibbles.

    Replacement parts are available if you wear something out via our parts store.

    Equipment supplied for commercial use has a set of terms and conditions we agree outside of the normal use warranty.

    Simulation gear is USB driven and linked to Console or PC’s. It requires some technical knowledge on occasions. We provide a free Helpline for Home and Prosumers for equipment we provide. You can upgrade to a prority support line for a small cost per month.

  13. What payment methods do you accept?

    We accept VISA & Mastercard (via PayPal). All payments are processed securely through the PayPal payment system.

  14. Where can I see your products?

    Currently we don't have any physical demonstration centers.

    We will however be opening a demonstration / rental center in Melbourne in the coming months. For more details click here...

  15. Will all items be shipped at once?

    On some occasions your order may need to be shipped in separate parts, if this is the case you will be notified.



     









Sign Up for Free information & Offers

Email*